Last Updated: January 17th, 2026
Medical Weight Loss Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information and, when applicable, protected health information (“PHI”) in connection with our website, services, and communications.
1) Information We Collect
We may collect the following types of information:
Contact Information: name, phone number, email address, mailing address
Appointment & Intake Information: information you submit through forms, scheduling tools, or communications with our team
Health-Related Information: information you provide related to your medical history, goals, or treatment (this may include PHI)
Website Usage Data: IP address, browser type, device information, pages visited, and general analytics data
Payment Information: if applicable, payment details may be processed by secure third-party payment processors (we do not store full payment card details)
2) How We Use Your Information
We use information we collect to:
Provide and coordinate services and patient support
Schedule appointments and communicate with you about services
Respond to inquiries and customer service requests
Improve our website, services, and patient experience
Send administrative messages (confirmations, reminders, updates)
Comply with legal, regulatory, and licensing requirements
3) How We Protect Your Information
We take privacy and security seriously and use administrative, technical, and physical safeguards designed to protect your information, including:
Limiting access to authorized personnel only
Using secure systems and access controls where applicable
Maintaining policies and procedures for handling sensitive information
Working with vendors that support privacy and security standards
4) Sharing of Information
We do not sell your personal information. We may share information only as needed to operate our services, including with:
Service Providers and Vendors (e.g., scheduling, communications, payment processing, and secure record systems)
Partner Pharmacies and Licensed Providers when necessary to coordinate care and prescription fulfillment (when applicable)
Legal and Regulatory Authorities if required to comply with applicable laws, regulations, or lawful requests
5) Protected Health Information (PHI) and HIPAA
When we handle PHI, we do so in accordance with applicable privacy and security requirements. We maintain safeguards designed to protect PHI and limit access to authorized personnel.
Additional information regarding the use and disclosure of PHI may be provided through our Notice of Privacy Practices (see Section 12).
6) Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies to improve functionality and understand website usage. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
We may use third-party analytics and advertising tools to understand website traffic and improve our marketing performance. These tools may collect information such as device identifiers, browser information, and pages visited.
7) Text Messages, Emails, and Phone Calls
We may contact you by phone call, email, and/or text message regarding appointments, services, and administrative communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions in an email or replying STOP to text messages. Message and data rates may apply.
8) Your Choices and Rights
Depending on your jurisdiction and the nature of your relationship with us, you may have rights related to your information, including requesting access or corrections. To make a request, contact us using the information in the “Contact Us” section below.
9) Data Retention
We retain information for as long as necessary to provide services and comply with legal and regulatory requirements.
10) Third-Party Services and Links
Our website and communications may include links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
We may also use third-party service providers to support scheduling, communications, payment processing, and secure record management.
11) Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
12) Notice of Privacy Practices (HIPAA)
If we collect or maintain protected health information (PHI), we do so in accordance with applicable privacy and security requirements. Additional information regarding the use and disclosure of PHI may be provided in our Notice of Privacy Practices, available upon request and/or posted on our website.
13) Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14) Contact Us
If you have questions about this Privacy Policy or how we handle information, contact:
Medical Weight Loss Solutions, LLC
665 N Colony Rd, J, Wallingford, CT 06492
Phone: 203-269-8000
Email: kym@medweightlosssolutions.com